Returns and Refunds Policy
■Cancellations Due to Customer's Convenience
As a general rule, we do not accept cancellations or changes to orders once they have been confirmed.
We cannot accommodate cancellations or changes to orders due to customer's convenience. We appreciate your understanding. Also, once an order has been cancelled, it cannot be restored. Please ensure you carefully check your order details before confirming your purchase.
■Refunds for Product Defects
Refunds will be issued if the following conditions are met:
Applicable Conditions
We will accept returns if there is a problem with the product due to our oversight, a clear error in the description, or a significant omission. Please contact us by email within one week of receiving the product.
*Returns will only be accepted if you contact us within one week of receiving the product and the product arrives at our store within one week of return acceptance.
[Returns will not be accepted in the following cases]
・If the product has been used for purposes other than trying it on.
・If the product is soiled during try-on, or has a perfume or tobacco smell.
・If accessories are missing.
・If the product has been washed, dry-cleaned, or repaired.
・If the package of a sealed product has been opened.
・Exchanges for other products.
・If we are not contacted within 7 days of product arrival.
・If the product does not arrive at our store within 7 days of return acceptance.
・Unilateral returns without prior notice.
Applicable Period
If you contact us within 7 days of product arrival.
Return Shipping Cost
Covered by the store
■Exchanges for Product Defects
We do not accept exchanges for product defects. As we mainly deal in one-of-a-kind used and vintage items, we generally cannot offer exchanges for alternative products. Thank you for your understanding.
■Refunds Due to Customer's Convenience
We do not accept refunds due to customer's convenience.
Note
We do not accept returns, refunds, or exchanges due to customer's convenience (e.g., difference in image, size difference, mistaken purchase) after the product has arrived.
■Exchanges Due to Customer's Convenience
We do not accept exchanges due to customer's convenience.
Note
We do not accept returns, refunds, or exchanges due to customer's convenience (e.g., difference in image, size difference, mistaken purchase) after the product has arrived.